How is COVID-19 effecting orders?
Due to material (yarn), staffing and shipment constraints we ask all of our customer to expect delays. Your order could take up to 21 business days (excluding weekends and holidays) for items to be shipped.
How do I know if my order has been placed successfully?
You will receive an email stating your order has been ‘processed’, once the order has been shipped you will receive an email which will include a tracking number.
I’m not receiving email.
Please check your junk and/or spam folder if your haven’t received emails.
How can I cancel my order?
We honor all cancellation request received within 24 hours of purchasing. Please allow 5-7 business days (excluding weekends and holidays) for your refund to reflect on original method of payment.
ONLY REQUEST RECEIVED WITHIN 24HRS WITHIN ORDERING WILL BE HONORED.
What to do if i only part of my order?
Many of all orders may ship with partial items to avoid further delays to our customers. This is at no additional cost to you. Inclosed in your package is a card accompanying your thank you card indicating this. An email is also sent notifying you of which items have shipped. If you have not received noticed that your items where shipping separately and still missing a item please email us.
How do I know when my order will arrive?
If you have purchased one of our handmade products, such as crochet booties. Please be advised these are made to order and can take up to 0-14 business days to process and ship but we try are hardest to get the items to you sooner. If order within holiday period orders may take up to 21 business days due to increase of order in this period. We do offer express shipping and processing for an additional cost which guarantee your order between 0-7 business days. High demand of orders may cause delays due to shoes our handmade to order. If delays occur you’ll be notified ahead of time. All other orders that do not contain a handmade product will be shipped within 24-72 hours.
Standard Shipping and Processing (0-14 Business days and up to 21 Business days around holiday season U.S Only)
Express Shipping and Processing (0-7 Business days U.S Only)
What if I want to check the status of my order?
All orders can be checked under order status link. If order says processing that means its still in the process of being made. Reminder all shoes are made to order.
Can i make changes to my order?
Please notify us on any changes you’ll like to make immediately. Order that have been shipped or in cue to be shipped are unable to be modified.
What do i do if my package says delivered but i have received it?
We have found it common for USPS tracking to indicate delivery and delivery may occur the following day If package still missing please contacting your local USPS with tracking information.
We ask that you do please keep us updated after allowing USPS 48 hours (post the date they indicated for delivery).
How can i track my order?
All order can be tracked on the ORDER STATUS page. Order status page also provides tracking information if order has been shipped.
What happens if my item is shipped to the wrong address?
If the order is shipped to the incorrect address due to customer error. Customer is responsible for any additional fees that my occur to re-ship order. If error is on our end we will gladly replace items.
Do you ship internationally?
Yes. We ship Worldwide.